District Service Desk Support - Students & Parents
For help with student accounts and school applications:
Call 904-348-5200
Monday – Friday: 7:00 AM - 5:30 PM
Saturday and Sunday: 7:30 AM - 4:30 PM
Technical Support for Parent/Guardian Accounts, OneView, and FOCUS
Call 904-348-7628 or email: Email PGA Support
Monday – Friday: 7:00 AM - 5:30 PM
Saturday and Sunday: 7:30 AM - 4:30 PM
Blended Learning Applications - Single Sign On
Students should use their DCPS username/password to log onto the following single sign-on platforms:
For application support, please utilize the contact information listed for the specific application.
ABC Clio
800-368-6868, press 3, then press 2
Web Support
Actively Learn
855-862-5505 M-F 9:00AM - 6:00PM PST
Web Support
CommonLit
No Phone Support - Live Chat Available (via bottom righthand corner of website)M-F 9:00AM - 5:00PM
Email Help CommonLit
Florida Science
800-323-9839 M-F 7:00AM-10:00PM CST
Focus
877-410-6637 M-F 7:00AM - 6:00PM EST
Gizmos SSO
866-882-4141, Option 2, Option 5 will take our SSO customers straight to a support phone queue attended by the TSI team. • 866-882-4141, Option 2, Option 4 continues to be answered by our General Support team.
Email EL SSO
Imagine Learning
866-457-8776 M-F 6:00AM - 6:00PM MT
Email Support Imagine Learning
Web Support
i-Ready Reading and Math
800-225-0248 M-F 7:00AM - 6:00PM EST
Web Support
MOS eBook
800-354-9706 M-F 8:00AM - 7:00PM EST
Web Support
Pearson iLit (SSO)
800-234-5832 M-F 8:00AM - 6:00PM
Web Support
Savvas Easy Bridge
800-848-9500 8am - 8pm EST
XanEdu
(888) 212-3121
Web Support
Blended Learning Applications - Teacher Provided Log-on
Students should log on by utilizing the username/password provided by their teachers.
For application support, please utilize the contact information listed for the specific application.
Edgenuity
877-202-0338
M-F 8:00 AM - 6:00PM EST
Web Support
Email Customer Support
Capstone Full-Time
Media Specialist at school or Email Customer Service Capstone Pub
Capstone Itinerant
Media Specialist at school or Email Customer Service Capstone Pub
